Culture of Life Family Services (COLFS), founded in 2000, is the only Catholic organization in Southern California which offers comprehensive medical care and pro-life pregnancy clinic services for women and children.

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The primary mission of COLFS is to ensure that Christ-centered medical care and pregnancy clinic services are available to all women regardless of ability to pay. This mission includes access to Abortion Pill Reversal for women who have regret after starting a medication-induced abortion.

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COLFS Medical Clinic services include client counseling, ultrasounds, medical care and follow-up support for women and families in need, including referrals for housing and adoption.

COLFS Medical Clinic is a life-affirming medical practice guided by traditional Judeo-Christian ethics. We are seeking a dedicated Patient and Client Services Manager to oversee patient outreach, client support programs, and marketing initiatives. This role plays a critical part in ensuring both patients (those receiving direct medical care) and clients (those receiving ongoing support services) receive high-quality care and engagement within our community.

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Key Responsibilities:

•Develop and implement marketing strategies to attract and retain both patients and clients.

•Manage and update the clinic's website with relevant, engaging content.

•Implement SEO strategies to enhance the clinic’s online visibility and outreach efforts.

•Oversee and improve patient support and advocacy programs.

•Manage ongoing client support programs, including educational initiatives, support groups for miscarriage and post-abortive women, nursing mothers, and community outreach efforts.

•Supervise the Client Support Specialists program, ensuring abortion-vulnerable women receive compassionate, ongoing support.

•Lead and manage a team of employees and volunteers, providing guidance, training, and support.

•Monitor patient and client satisfaction and identify areas for improvement.

•Collaborate with medical staff and departments to maintain high-quality care.

•Ensure alignment with COLFS’ broader model, including full family medicine and women’s health services.

•Establish and maintain relationships with community organizations and healthcare providers.

•Communicate with both patients and clients via email, phone, and in-person for updates, reminders, and support.

•Coordinate with pregnancy resource centers, to ensure continuity of care.

•Manage patient and client data within the electronic medical record system and generate reports to measure success.

•Stay informed about industry trends and best practices to continually improve patient and client services.

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Qualifications & Requirements:

•Bachelor's degree in Marketing, Business Administration, Healthcare Administration, or a related field.

•5+ years of experience in patient services, client support, or marketing within healthcare or a related field.

•Strong leadership and team management skills, with experience overseeing employees and volunteers.

•Experience managing websites and implementing SEO strategies.

•Strong communication, interpersonal, and organizational skills.

•Ability to work independently and collaboratively within a team.

•Knowledge of healthcare regulations and compliance requirements.

•Passion for serving families and women in need, particularly those facing challenging pregnancy situations.

•Commitment to the mission and values of COLFS Medical Clinic.

•Must possess strong problem-solving, critical-thinking, and quick adaptability skills.