Scheduling Coordinator
Company Summary
The Legacy of Life Foundation is a pro-life faith based and a mission-driven organization dedicated to saving lives and strengthening families.
Job Description
Scheduling Coordinator
Often the first point-of-contact, the Scheduling Coordinator plays an important role in creating a welcoming connection and controlling the messaging to encourage abortion-minded women to take the first step by scheduling an appointment.
Through positive messaging and consistency in follow up such as reminders and appointment confirmations, the Scheduling Coordinator prompts the woman to take action to attend the scheduled appointment.
Major Goals:
1. Ensure when a woman reaches out (online or via telephone) an appointment is scheduled within 24-48 hours
2. Consistently follow up with each woman scheduled to help ensure she keeps the appointment
3. Ensure timely collection and reporting of daily data matrix
Job Duties:
• Answer incoming calls
• Schedule client appointments:
o Via phone and online booking links
o Upon receipt of each online booking, call client to confirm appointment
o Ensure client phone number is accurately recorded so automated text reminder reaches them
o Proactively call to confirm all appointments one day in advance and the day of the appointment
o Monitor chat function of online booking software during normal business hours
• Maintain multiple spreadsheets / data matrix to:
o Enter data for each appointment and client such as: call records, nickname, number of pregnancy tests performed, women who choose life, appointment no shows, etc.
o Run reports on a scheduled basis
o Review reports, check for accuracy and point out discrepancies
o Provide accurate and timely reports to Client Services Manager
• Supply data for Client Services monthly board meeting reports
• In the clinic where the scheduler is based, welcome clients and expedite check in process:
o Help with client intake paperwork
o Make a copy of client's ID
• Each day, run reports to ensure accurate data for scheduled appointments
• Support advertiser needs by gathering data and providing key data highlights to advertisers, so they continue to fund marketing efforts to reach abortion-minded women
• Each day, compile praise and prayers request and load into Mail Chimp
• Monthly, create new email chain for praise and prayer requests
• Monitor security cameras throughout the day and alert suspicious activity as needed
• Resolve routine issues, establish work priorities, and make decisions within established guidelines and authority
• Regularly attend team meetings and voluntarily participate in internal committees
Requirements:
• General working hours are Monday - Friday, 8:55 am - 5 pm with limited absences/tardiness. Additional hours (nights and weekends) may be required to complete objectives, including the flexibility to work at any one of the LOLF centers.
• Attend occasional webinars and training
• Travel to other centers on an occasional, as needed basis
• General office position requiring significant visual effort and involves assignments requiring significant levels of concentration and sitting for extended periods of time
• Interacting with general public and a diverse population including pregnant women and their family who may accompany them
Knowledge and Skills:
• Associates degree or equivalent work experience
• 2+ years working in an office or medical clinic setting
• Good telephone skills with ability to schedule appointments and look for calendar openings that work for clients
• Excellent customer service skills required
• Working knowledge of Microsoft Office - MS Word, Excel, Outlook, and PowerPoint, with strong Excel skills
• Experience with a client relationship management (CRM) database a plus but not required
• Typing skills to ensure quick and accurate data entry
• Passion for Pro-Life movement and commitment to Legacy of Life Foundation Statement of Faith
• Excellent attention to detail and organizational skills
• Flexibility and ability to adapt to changes
• Excellent communication skills
• Desire to learn and develop new skills
• Ability to initiate, grow, and sustain meaningful professional relationships
• Uncompromising morals, ethics, and integrity to maintain confidences in all matters
• Good judgement and decision-making ability
Submit your resume and cover letter with salary requirements to:
denis@legacyoflifefoundation.org.
About the Employer:
Pro-Life pregnancy center
How to Apply
Submit your resume and cover letter with salary requirements to:
